Privacy notice

Demo document for the fictitious “Residencial Los Encinos” scenario. Contact details are fictitious. The Spanish version prevails.

1. Data controller

Administración Los Encinos (the “Management Office”), located at Av. de los Encinos 100, Querétaro, Qro., is responsible for processing the personal data of residents, owners, tenants, visitors and service providers of Residencial Los Encinos, under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

2. Data we process

• Residents: name, unit, phone, email, role (owner, tenant or family member), vehicles, pets, payment history, bookings, requests and access records.
• Visitors and providers: name, ID shown at the gatehouse, licence plate, entry and exit date and time and, where applicable, an access photo.
• Website contact: name, email, phone and the message you send us.

We do not process sensitive data except what you choose to share (for example, a medical condition for emergencies), which requires your express consent.

3. Purposes

Primary: managing the condominiums and the community; issuing statements, receipts and invoices; controlling access and protecting people’s safety; handling bookings, maintenance requests, meetings and votes; sending notices about community life; responding to your contact requests.

Secondary: satisfaction surveys and invitations to community events. You may opt out by writing to contacto@example.com.

4. Transfers

We only share data with: the board and each condominium’s committee, to carry out their duties; security staff, solely for access control; technology providers that operate the resident app and invoicing, as processors under confidentiality agreements; and authorities, when required by law. Other residents cannot access your personal data.

5. ARCO rights and withdrawal

You may access, rectify, cancel or object to the processing of your data, and withdraw your consent, by sending a request to contacto@example.com with your name, unit, the right you wish to exercise and a copy of your ID. We will reply within 20 business days.

6. Retention and security

We keep data for as long as your relationship with the community lasts and for the periods required by tax and civil law. The access log is kept for security purposes and cannot be altered. We apply administrative, technical and physical safeguards to protect your information.

7. Cookies

This site uses technical cookies needed for it to work and to remember your language and cookie-notice preferences. We do not use advertising cookies.

8. Changes

Any change to this notice will be published on this page and in the resident app.

Last updated: October 14, 2026.