Useful contacts
Service directory
Phone numbers, emails and hours for the management office, the gatehouse and authorised providers. In an emergency use the app’s panic button or call 911.
Administración Los Encinos
Fees, permits, special bookings and resident support.
- 55 0000 0000 · ext. 1
- administracion@example.com
- Monday to Friday 9:00–18:00 · Saturday 9:00–13:00
Main gatehouse
Access, visitors, parcels and security reports.
- 55 0000 0000 · ext. 2
- caseta@example.com
- 24 hours, 365 days
Service entrance
Entrance for providers, works and moves.
- 55 0000 0000 · ext. 3
- Monday to Saturday 8:00–18:00
Maintenance
Faults in common areas, lighting, pumps and elevators.
- 55 0000 0000 · ext. 4
- mantenimiento@example.com
- Monday to Saturday 8:00–17:00 · night cover via the gatehouse
Clubhouse
Clubhouse front desk, pool and event hall.
- 55 0000 0000 · ext. 5
- casaclub@example.com
- Daily 9:00–22:00
Emergencies
For any medical emergency, fire or crime.
- 911 · Emergencies (national)
- App SOS button → gatehouse
- 55 0000 0000 · ext. 2 gatehouse
Authorised providers
Registered providers
Companies that already know our access rules. You can hire others: just register them in the app before their visit.
| Service | Provider | Days | Phone |
|---|---|---|---|
| Landscaping and pruning | Jardines Bajío Verde | Mon–Sat | 55 0000 0000 |
| Plumbing and gas | Servicios Hidráulicos del Parque | Mon–Sat | 55 0000 0000 |
| Electrical | Electro Instalaciones Encino | Mon–Fri | 55 0000 0000 |
| Locksmith | Cerrajería Llave Maestra QRO | Daily | 55 0000 0000 |
| Pest control | Control de Plagas Sierra | Scheduled | 55 0000 0000 |
| Cistern cleaning | Hidrolimpieza Querétaro | Scheduled | 55 0000 0000 |
| Moving services | Mudanzas Roble & Cedro | With permit | 55 0000 0000 |
Fictitious demo contact details.
Resident app
The whole community on your phone
Pre-register visitors, pay your fees, book amenities and report issues from the resident app.